Defective DVD Blues Redux
Last night I cracked open my copy of Robotech Remastered Extended Editon, #02, only to find a glob of "paint" on the data side. I guess some silkscreen splattered when they made the disc. What a bummer! I don't know anyone else that finds defective DVDs like I do, but I average at least 2-3 a year. I hope this fills up my quota for 2005!
Well, I have an e-mail and voicemail into ADVFilms to get this thing replaced so I can happily go on my Robotech way. I could possibly go back to the retailer, but since I bought it so long ago I'm afraid I might have a fight to replace it. When I had a bad Lilo and Stitch disc last year, Disney replaced it right away with no issues. I have also received replacements from MANGA Ent and Rightstuf in the past. I hope ADVFilms gives me the same kind of treatment.
I'll keep you posted.
-UPDATE-
ERK! The reply came quickly - but the standard form for the replacement said the turnaround time is 2-8 weeks! I'd like to avoid that kind of downtime. Time to call the e-tailer.
-UPDATE-
As I feared, a 30-day return policy on the DVD at the E-tailer. Looks like I don't have a choice in the matter... I'd better get it in the mail tomorrow. SO, expect my Robotech Remastered review to be delayed.... instead, you may get Robotech Remastered reviews at the same time as MACROSS vs. Robotech. That is, if those discs make it in soon!
Well, I have an e-mail and voicemail into ADVFilms to get this thing replaced so I can happily go on my Robotech way. I could possibly go back to the retailer, but since I bought it so long ago I'm afraid I might have a fight to replace it. When I had a bad Lilo and Stitch disc last year, Disney replaced it right away with no issues. I have also received replacements from MANGA Ent and Rightstuf in the past. I hope ADVFilms gives me the same kind of treatment.
I'll keep you posted.
-UPDATE-
ERK! The reply came quickly - but the standard form for the replacement said the turnaround time is 2-8 weeks! I'd like to avoid that kind of downtime. Time to call the e-tailer.
-UPDATE-
As I feared, a 30-day return policy on the DVD at the E-tailer. Looks like I don't have a choice in the matter... I'd better get it in the mail tomorrow. SO, expect my Robotech Remastered review to be delayed.... instead, you may get Robotech Remastered reviews at the same time as MACROSS vs. Robotech. That is, if those discs make it in soon!
llazarusllong wrote:
I don't know how much Anime the big superstores carry in stock, but you may want to give that a try!
Nice Site - Stimpy!
--LAZ